Frequent Asked Questions related orders, services, sales supports

General Questions

What is the main market for Enkonn?

Most(70-80% of our turnover) of our led lighting products are selling to EU and north America because the markets request high quality LED products with CE, UL ETL standards.

What is Enkonn lead time?

for samples, we ship orders within 1 week. for mass products it will take 2 weeks, but it will take a little longer if with heavy burden of production task.

What are your normal payment methods?

T/T, L/C, Paypal, Western Union, Money Gram and direct payment are all available. T/T: 30-50% advanced payment with the order, 50-70% balance after production complete

Are the products covered by a warranty?

Yes, we have 3 and 4 years warranty for different kinds of products. During the period, if customers have the approval showing product quality issues and if certified by Enkonn engineers, we would request customers to ship back the failure parts and replace new items

Other Questions

Will you spam my mail-box after joining your newsletters?

We never spam. you will get our latest information about new launched led lighting products that are ready for marketing, so you will have more chance to win the market than others

Do you provide OEM service?

Yes, currently with our exsited customers (more than 6 months cooperation), we accept theire OEM requirments, and have contract about annual sales and other realted issues, we will help them to produce the products have special requirments.

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